Returns, Exchanges & Refund Policy
We believe in giving you the best online shopping experience. If you face any issues with the orders you receive, don’t worry! We have a flexible return and exchange policy.
Returns & Exchanges Policy
- For online orders we will accept any unworn, unwashed merchandise for an exchange within 7 days for outside Islamabad and 2 days for Isb/Rwp from the date of purchase. To be eligible for the exchange, the product must have its original tags intact.
- For walk in customer exchange is acceptable within 2 days only
- The customer must exchange the merchandise at their own expense to our address, preferably through a courier that can be traced with a tracking number.
- Items will be exchanged at the current prevailing price. In case the item is no longer available, exchanges can be made with a different item at its current price.
- We have a ‘No Refund’ policy, no returns will be entertained
- Items bought on sale cannot be returned.
- Items purchased at full price that go on sale will be exchanged at the discounted price
- Online sale items can be exchanged in our retail stores only accompanied with receipts
- Items on sale cannot be exchanged unless they are defected/wrong products
- In case of a defected/wrong product received, complaints need to be lodged within 48 hours from the order delivery date
- The following information needs to be provided by the complainant when lodging the complaint online:
- Order Number
- Picture of the product highlighting the defect
- Picture/Scan of invoice
- Picture of parcel