Returns & Exchanges & Refund Policy

 

We believe in giving you the best online shopping experience. If you face any issues with the orders you receive, worry not, as we have flexible return and exchange policies.

 

Returns & Exchanges Policy

  • We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for exchange/refund.
  • Customer needs to return the merchandise through his/her own expense to our address, preferably through a courier that can be traced against a tracking number.
  • Items will be exchanged at current prevailing price. In case the item is no longer available, exchange can be made with a different item at its current price.

Refund Policy

  • We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to bank accounts only.
  • Please note that no cash refunds will be made.
  • Refund requests will be processed within 7 working days after receiving the return products.

Special Conditions

  • Items bought on sale cannot be refunded or returned.
  • Items purchased at full price that go on sale will be exchanged at the discounted price
  • Online sale items can be exchanged in our retail stores only accompanied with receipts
  • Items on sale cannot be exchanged unless they are defected/wrong products
  • In case of defected/wrong product received, complaint needs to be lodged within 48 hours from order delivery date
  • The following information needs to be provided by the complainant when lodging the complaint online:
    • Order Number
    • Picture of the product highlighting the defect
    • Picture/Scan of invoice
    • Picture of parcel