Returns, Exchanges & Refund Policy

 

We believe in giving you the best online shopping experience. If you face any issues with the orders you receive, don’t worry! We have a flexible return and exchange policy.

 

Returns & Exchanges Policy

• For online orders we will accept any unworn, unwashed merchandise for an exchange within 7 days for outside Islamabad and 2 days for Isb/Rwp from the date of purchase. To be eligible for the exchange, the product must have its original tags intact.
• For walk in customer exchange is acceptable within 2 days only 
• The customer must exchange the merchandise at their own expense to our address, preferably through a courier that can be traced with a tracking number.
• Items will be exchanged at the current prevailing price. In case the item is no longer available, exchanges can be made with a different item at its current price.

Refund Policy

• We have a ‘No Refund’ policy, no returns will be entertained

Special Conditions

• Items bought on sale cannot be returned.
• Items purchased at full price that go on sale will be exchanged at the discounted price
• Online sale items can be exchanged in our retail stores only accompanied with receipts
• Items on sale cannot be exchanged unless they are defected/wrong products  
• In case of a defected/wrong product received, complaints need to be lodged within 48 hours from the order delivery date
• The following information needs to be provided by the complainant when lodging the complaint online:

• Order Number
• Picture of the product highlighting the defect
• Picture/Scan of invoice
• Picture of parcel